Effective date: October 12, 2026
Noble Cigs ships every order from our New York, U.S. warehouse. We sell only to adults aged 21 or older.
Where we ship
We ship to all U.S. states except Alaska and Hawaii. We do not ship internationally. Every order needs a valid U.S. street delivery address. We may decline or cancel any order that cannot be lawfully delivered to its destination. If we cancel an order for this reason, we refund it in full.
Order processing
Orders are processed within 1 business day after payment is confirmed. Business days are Monday to Friday, excluding public holidays. Orders placed on a weekend or holiday begin processing on the next business day. Processing may take a little longer at busy times or if we need to confirm order details with you.
Delivery time and cost
Orders ship with a tracked U.S. shipping service from trusted U.S. carriers. After dispatch, delivery usually takes 3–5 business days. Standard shipping is free on eligible U.S. orders. These times are estimates, not guarantees. Weather, carrier volume and other events outside our control can cause delays.
Tracking
When your order ships, we email you a tracking number. You can also see the status of your order under My Account > Orders. A new tracking number may take a little while to show its first update.
Age requirement
All orders are for adults 21+ only.
Your delivery address
Please check your address carefully before placing your order. If you need to change it, email [email protected] as soon as possible. We can usually update an address before an order ships, but not after it has been handed to the carrier.
Delayed, lost or damaged packages
- Delayed: If your order is well past the estimated delivery time, or tracking has stopped updating, contact us. We will follow up with the carrier.
- Marked delivered but not received: First check around your delivery location, with neighbors and with building staff. If you still can’t find it, contact us within 7 days of the delivery date.
- Damaged: Email us within 7 days of delivery. Include your order number and photos of the package and the items, and keep all packaging until we reply.
Returned or undeliverable packages
A package may come back to us because the address was incomplete or wrong, the delivery was refused, or the carrier could not deliver it. If that happens, we will contact you about reshipping it or refunding the order. Where the law allows, any extra shipping costs caused by an address problem or a refused delivery may be charged to you or deducted from your refund.
Local laws and taxes
You are responsible for making sure that buying and receiving tobacco products is lawful where you live, and for paying any local taxes or fees that apply.
Questions? Email [email protected] and include your order number.