Effective date: October 12, 2026
Every order is checked before it leaves our New York, U.S. warehouse. If something isn’t right, contact us and we will help.
Returns
You can return unopened, unused cartons in their original packaging if you request it within 7 days of delivery. Returns need our approval first: email [email protected] with your order number before you send anything back. We will reply with return instructions. Items sent back without approval may be refused.
You pay the return shipping, unless the return is because of our error, such as a damaged or incorrect order.
Damaged, incorrect or missing items
If your order arrives damaged, contains the wrong item, or is missing something, email [email protected] within 7 days of delivery. Please include:
- your order number;
- a short description of the problem; and
- clear photos of the shipping box, the label and the items you received.
Keep the packaging and items until we have reviewed your request. When we confirm the problem, we will send a replacement or refund the affected items.
Items we cannot accept
- Opened, used or altered products
- Products with damaged or removed packaging (unless they arrived that way)
- Requests made more than 7 days after delivery
- Returns sent without our approval
- Products bought from another seller
Cancellations
To cancel an order, email us as soon as possible. Orders that have not been processed yet can be cancelled for a full refund. Once an order is being prepared or has shipped, we can’t guarantee that it can be cancelled.
Refunds
- Approved refunds go back to your original payment method.
- We process refunds within 1 business day after approval.
- How long the credit takes to appear on your statement depends on your bank or card issuer.
- If an order was refused at delivery or returned as undeliverable, the refund may be reduced by any extra shipping costs, where the law allows.
Contact: [email protected]
For adults 21+ only.